PostCo Terms & Conditions

These End User Terms of Service sets out the terms of use on which you may make use of the PostCo Services (as defined below). Please read these End User Terms of Services carefully before you start to use the PostCo Services. By registering to access PostCo services, you indicate that you have read, understood and accept these End User Terms of Service, together with our privacy policy and that you agree to abide by them. We encourage you to read these End User Terms of Service, and contact us if you have any particular questions in relation to the PostCo Services. If you do not agree to these End User Terms of Service, you must refrain from using the PostCo Services. In these End User Terms of Service "you" includes anyone acting on your behalf or with your express or implied authority.


1

How these End User Terms of Service work

1.1 By using or accessing our Services, you confirm you have read, understood and accept these Terms, and our privacy policy and that you agree to abide by them. If you do not agree to these Terms, you must not use our Services.


2

Services

2.1 PostCo facilitates the delivery of Parcels for End Users and Retailers.

2.2 PostCo Services include:

  1. Parcel Collections: Enables an End User to collect a Parcel from a PostCo Agent location, for which fees are payable by the End User.
  2. Parcel Returns: Enables an End User to return a Parcel to a Retailer at a PostCo Agent location upon agreement by the Retailer, for which fees are payable by the Retailer.
  3. PostCo Bags: Enables an End User to utilise available PostCo Agent locations for temporary storage purposes.

3

Third Party Services

3.1 PostCo may also facilitate End Users booking other carrier services via the PostCo website, which are not PostCo services. In this capacity, PostCo is acting merely as a conduit, and takes no responsibility for the performance of the services of such third parties.

3.2 You acknowledge that your interactions and any delivery arrangements with such third parties is at your own risk and you recognise that the products or services provided by such third parties are not provided by us, but by the relevant third party.

3.3 You should carefully review the terms and conditions applicable to the third party services.

3.4 No endorsement of, or affiliation with third parties (such as retailers, carriers or other delivery agents) shall be construed in any manner whatsoever, notwithstanding anything else contained herein or otherwise. You acknowledge that such facilitation is provided for your information and convenience only.

3.5 You acknowledge PostCo has no control over the contents, quality or integrity of those third parties and PostCo accepts no liability caused by them or for any loss or damage that may arise in connection with services or products provided by any such third party (notwithstanding anything else contained herein).


4

Pricing

4.1 For our Parcel Collections Service, you will be charged 2.90 per parcel or RM15.90 for 7 parcels or RM100.00 for 50 parcels (inclusive of GST) delivered to any of our Collection Points. You will not be charged for your first Delivery Request.

4.2 For our Parcel Returns Service, the charge incurred will be specified by the Retailer.

4.3 For our PostCo Bags Service, you will be charged a flat rate of RM20/₫100k per bag per day stored at our eligible Collection Points.

4.4 The Customer Account will be linked to your Bank Account. You undertake to authorize us to deduct amounts payable to PostCo for the services done as stipulated.

4.5 If we are unable to process a card payment from you for any reason, we will contact you and we will arrange payment by another means.

4.6 We reserve the right in our absolute discretion to vary the PostCo Collection Point Service Price upon 30 days' notice to all our account holders via the email address you have provided us upon registration.


5

Parcel Collection Service

5.1 When making a Delivery Request you undertake:

  1. To ensure the delivery of any goods do not, by all means, contain or comprise of Prohibited Articles as defined in Clause 11.1 below;
  2. To Book a Spot prior to addressing the parcel delivery. Upon confirmation of booking, proceed to enter the address of your desired Collection Point as the delivery recipient address on your parcel.
  3. To ensure there are no arrangements for the delivery of any goods that incur either excess and/or duty charges payable on delivery; and
  4. To not provide instructions to leave parcel outside the Collection Point or with a third party (e.g. neighbour) in the case where delivery cannot be made to the Collection Point (for example, because delivery is attempted outside of the Collection Point's working hours) as this will disrupt the Collection Point’s ability to retrieve your parcel. If such arrangements have been made, PostCo and the Collection Point will not be liable for any loss or damage incurred to the parcel.

5.2 When the Parcel containing your Articles is delivered to the Collection Point we will send you an email (a Delivery Confirmation Notice) via the email address you have provided us upon registration, informing you that your Parcel has been delivered and provide you with a parcel reference number (Parcel Reference Number).

5.3 Upon receiving the Delivery Confirmation Notice you must collect your Parcel from the specified Collect Point within 14 days.

5.4 When collecting your Parcel you must provide the PostCo Agent at the Collection Point with:

  1. Your PostCo User’s Unique Collection Code / QR Code (for PostCo Plus locations); AND/OR
  2. A proof of identity of the account holder (namely a valid passport, identification card (IC), driving license or student card)

If you are unable to provide either of these requirements, the PostCo Agent may refuse to give you your Parcel unless and until you can fulfill the requirements. In such circumstances, the PostCo Agent will continue to hold your Parcel at the Collection Point until the expiry of the period set out in the Delivery Confirmation Notice.

5.5 If someone else is collecting a Parcel on your behalf as your Nominee, they will need to provide the PostCo Agent at the Collection Point with:

  1. Your PostCo User’s Unique Collection Code / QR Code (for PostCo Plus locations); AND/OR
  2. Proof of identity of the account holder (namely a valid passport, identification card (IC), driving licence or student card)

If your Nominee is unable to provide either of these requirements, the PostCo Agent may refuse to give them your Parcel unless and until they can fulfill the requirements. In such circumstances, the PostCo Agent will continue to hold your Parcel at the Collection Point until the expiry of the period set out in the Delivery Confirmation Notice.

5.6 When you collect your Parcel, you will be sent a Collection Confirmation Notice by email confirming that your Parcel has been collected.

5.7 If you fail to collect the Parcel within the period set out in the Delivery Confirmation Notice we reserve the right in our absolute discretion at any time after 14 days following delivery either to:

  1. Return the Parcel to the sender at your cost (and such cost – which shall include the cost of returning the Parcel plus a reasonable administration fee – will be taken from your Customer Account prior to return); OR
  2. Store the Parcel else where other than at the Collection Point.

5.8 If we return your Parcel in accordance with Clause 5.7(a) above we will notify you by email.


6

Parcel Return Service

6.1 When making a Return Request you undertake:

  1. To ensure the delivery of any goods do not, by all means, contain or compromise of Prohibited Articles as defined in Clause 11.1 below;
  2. To Book a Spot prior to addressing the parcel delivery. Upon confirmation of booking, proceed to print and attach the Returns Form (where applicable) securely to your parcel and deliver it to the Collection Point specified on your Booking.
  3. To only initiate a Return Request if there is approval from the Retailer on the Returns process. Avoiding to do so will disrupt the Returns Service ability to return your parcel as it may be rejected by the Retailer's warehouse. If such arrangements have been made, PostCo and the Collection Point will not be liable for any rejections, loss or damage incurred to the parcel.

6.2 When the Parcel containing your Articles is collected by the Third Party Logistics Service Partner, we will send you an email (a Delivery Confirmation Notice) via the email address you have provided us upon registration, informing you that your Parcel has been returned.


7

PostCo Bags Service

7.1 When making a Bags Booking Request you undertake:

  1. To ensure the delivery of any goods do not, by all means, contain or comprise of Prohibited Articles as defined in Clause 11.1 below;
  2. To Book a Spot prior to addressing the bag delivery, specifying information such as dates of dropping off and collecting the bag. Upon confirmation of booking, proceed to proceed deliver your bag to the Collection Point specified on your Booking.

7.2 When the Bag containing your Articles is collected by our PostCo location, you will be given a unique baggage tag ID for collection.


8

Supply Of Service

8.1 We shall supply the Services to you using reasonable care and skill.

8.2 We have absolute discretion as to the means and procedure to be followed in the handling and storage of Parcels and Bags delivered to Collection Points.

8.3 We reserve the right to reject delivery and storage of a Parcel or Bag at a Collection Point if:

  1. You are not a registered Customer;
  2. Your name and/or PostCo Username are not clearly identifiable on the Parcel;
  3. The Parcel exceeds the weight or dimensions specified in Clause 10.2 below;
  4. The Parcel or Bag is not correctly or safely packaged
  5. The Parcel does not have a Label attached;
  6. The Parcel or Bag appears to contain or comprise of any of the Prohibited Articles specified in Clause 11.1 below; AND/OR
  7. The Parcel or Bag appears to be damaged

8.4 If we reject delivery of a Parcel we will:

  1. Notify you by email that we have refused delivery of your Parcel and explain why; AND
  2. Not charge you for your booking.

Note that if you have not booked a Delivery Request and send a parcel to one the Collection Points, it will be rejected and you will not receive a notification by email.


9

Parcel Criteria

9.1 All Parcels must be correctly packaged and labelled to the address of the Collection Point.

9.2 Parcels must not weigh more than 20 kilograms nor exceed dimensions of 50 centimetres x 50 centimetres x 50 centimetres.

9.3 Parcels must not contain or compromise of Prohibited Articles as defined in Clause 11.1 below.


10

Prohibited Articles

10.1 Prohibited Articles include but are not limited to:

  1. Any objects or substance that are either illegal in the jurisdiction or in respect of which carriage or possession is illegal in the Jurisdiction.
  2. Gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidizing or radioactive materials or any other noxious, dangerous or hazardous goods or goods likely to cause damage.
  3. Money, prescribed drugs, liquids, foodstuff, perishable goods, coins, or plants or plant seeds or derivatives.
  4. Any item of high value including without limitation jewellery, bullion, deeds, bonds, securities, stamps, antiques, fine art.
  5. Birds, fish, animals or any other creatures.
  6. Any item that requires specialist storage or storage at a specific temperature.

10.2 If you nevertheless (whether knowingly or unknowingly) place a Delivery Request which results in a Prohibited Article being delivered to a Collection Point, we shall be under no liability whatsoever in connection with the Prohibited Article however arising and you shall be liable for any and all loss or damage caused by, or in connection with the Prohibited Article however arising and shall indemnify us against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith and the Prohibited Article may be destroyed or otherwise dealt with in our absolute discretion by us or by any other person in whose custody they may be at the relevant time.

10.3 We shall be entitled, in our absolute discretion to suspend or cancel your registration if you arrange for Prohibited Articles to be delivered to one of our Collection Points.


11

Our Liability

11.1 All Parcels and Bags delivered to Collection Points are held there at the Customer's risk. We do not accept liability for any loss or damage caused to Parcels and Bags whilst they are being held at Collection Points.

11.2 Notwithstanding Clause 8.1 above, in the event that you are able to supply us with (i) valid proof of delivery to the Collection Point; and (ii) confirmation of the value of the Articles contained in the Parcel(s) and/or Bag(s), we may in our absolute discretion elect to compensate you up to a maximum of RM200.00 per Parcel or RM1,000.00/₫2,500,000 per Bag. In order to be eligible to receive such compensation, you must provide us with the above information in writing via email to [email protected]stco.co within 30 days of the date on which you say the Parcel or Bag was delivered. If we decide to provide you with compensation, this will be paid directly into your Customer Account.

11.3 We do not exclude or restrict in any way our liability for death or personal injury resulting from our own negligence or the negligence of our employees or agents acting in the course of their employment or agency or for fraud or fraudulent misrepresentation.

11.4 We shall not be liable whether in contract, tort, under statute or otherwise (including in each case negligence) for any of the following type of losses or damages arising under or in relation to provision of the Service:

  1. Special, indirect or consequential loss or damage whatsoever; OR
  2. Any loss of profits, business contracts, anticipated savings, goodwill or revenue (whether direct or indirect).

11.5 Notwithstanding Clause 12.3 for which our liability is unlimited, our entire liability whether arising from our breach of contract, negligence, or breach of statutory duty in connection with our supply of the Service to you shall be limited to the value of the Parcel contents or RM200.00 for Parcels and to the value of the Bag contents or RM1,000.00/₫2,500,000, whichever is lower.

11.6 If delivery of your Parcel or Bag is attempted outside of the Collection Point's working hours and is left outside a Collection Point or with a third party, we shall not accept liability for the Parcel or Bag contents.

11.7 The Company is not liable as a bailee in respect of any Parcels or Bags delivered to Collect Points.


12

Events Outside Our Control

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

12.2 An Event Outside Our Control means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, street rallies, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks which prevents us from supplying the Service to you.

12.3 If an Event Outside Our Control takes place:

  1. We will notify you as soon as reasonably possible by email; AND
  2. Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Events Outside Our Control. Where the Event outside Our Control affects our performance of the service to you, we will restart the service as soon as reasonably possible after the Event Outside Our Control is over.

13

Variations

13.1 No variation, extension or cancellation of these Terms shall be binding upon the Company unless and until it is confirmed in writing under the hand of a Director of the Company and, for the avoidance of doubt, it is declared that no person other than such Director has authority to negotiate or enter into any commitment on behalf of the Company the effect of which would or might (but for this present clause) involve the Company in any legal liability whatsoever. Any future versions of these Terms appearing on the Company Website are deemed confirmed in writing under the hand of a Director of the Company.

13.2 We may amend or repeal these Terms at any time by giving you 10 days' notification, such notification to be posted on the Company Website and your attention drawn to it by email. Your continued use of the Service will constitute acceptance of the revised Terms


14

Applicable Law

14.1 These Terms shall be construed in accordance with the laws of the Federal Constitution of Malaysia.

14.2 The Courts of Malaysia shall have exclusive jurisdiction in relation to any matters arising out of a contract incorporating these Terms.


15

Third Parties

15.1 A person who is not a party to these Terms shall have no right to enforce any of these terms.


16

Waiver

16.1 We do not give up our rights by delaying or failing to exercise them at any time.


17

Severance

17.1 If any of these Terms are found by a court to be illegal or not enforceable, all other Terms will still be in effect.


18

Definitions

18.1 "Article" means any article which is not a Prohibited Article and "Articles" shall be construed accordingly.

18.2 "PostCo Agent" means one of a number of locations listed on the Company Website.

18.3 "Collection Point" means a PostCo Agent’s location listed on the Company Website.

18.4 "Company" or "we" or "us" or "our" or "ourselves" means between Postal Connection Sdn. Bhd., a company duly incorporated in accordance with the Companies Act 1965 and the Regulations thereof and having its registered business address at 2-37, PV 128,128, Jalan Genting Klang, 53300 Kuala Lumpur., and includes the Company's servants, agents, and any person or persons receiving, storing or carrying Parcels under the contract with the Company (including but not limited to PostCo Agents).

18.5 “Company Website" means www.postco.co.